Thank you for purchasing our products at 4jtotalsupply.com operated by 4J Total Supply.

In order to be eligible for a refund, you have to return the product within 30 calendar days of
your purchase. The product must be in the same condition that you receive it and unused and undamaged in
any way.

If product is damaged when received, please forward photographs of damaged product to janderson@4jtotalsupply.com immediately. Once received, a return call tag will be issued and provided avoiding customer the cost of return shipping. Customer may elect replacement or refund, once item is returned.

If no photographs are received for damaged shipment, or item is returned but not due to damage or incorrect item being shipped, refund will be processed as follows.

After we receive your item, our team of professionals will inspect it and process your refund. The
money will be refunded to the original payment method you’ve used during the purchase. For
credit card payments it may take 5 to 10 business days for a refund to show up on your credit
card statement. Credit may not include cost of original shipment, if part was ordered in error by customer, damaged in shipment but no documentation provided, or at discretion of 4J Total Supply. Original shipping cost shall be refunded if shipment was damaged (with documentation) upon arrival, or error in shipment by 4J Hose and Supply. Any items damaged during shipment must be documented and reported within 5 working days. Carriers will not process any claim reported beyond that time period.

If the product has been used or damaged in any way, or you have initiated the return after 30 calendar days
have passed, you will not be eligible for a refund. This includes items damaged due to improper installation (including spray hose).

Any and all returns must have a valid Return Authorization number. A return authorization number may be obtained by calling 800-579-2315 or e-mailing sales@4jtotalsupply.com. Returns that have not been issued a Return Authorization number may be rejected for any refund.

If anything is unclear or you have more questions feel free to contact our customer support.

Any and all returns must be shipped to the address below:

 

Returns

4J Total Supply

325 Highway 42 East

Bedford, KY 40006