Customer Cancellations: Once an item is ordered, if cancelled by customer a 5% cancellation charge will be applied to refund. This charge is to offset non-refundable transaction charges from credit institutions such as credit cards or PayPal.

Non-stock items may incur up 50% charge to offset cost of returning item to manufacturer.

Cancellation by 4J Total Supply: If an item is cancelled by 4J Total Supply due to unavailability of inventory, there will be no cancellation charge. If however, the online product description says "Call for Availability" and customer fails to call before ordering, the 5% cancellation charge may be applied to refund.

Return Policy: Items returned when ordered by mistake, or no longer needed, may be subject to a 20% restocking charge, and must be returned at customers expense for shipping. Returned items must be in a resalable condition when returned to receive refund credit. No returns will be credited past 30 days of product delivery.

Incorrect Item Received: If an incorrect item is received, please contact 4J Total Supply immediately to verify part number and description. Incorrect items will be replaced or refunded upon return to 4J Total Supply.

Damaged Items: Items broken or damaged must be photographed upon receipt. Items damaged in transit will require 3 photographs and shipping box as delivered before credit can be issued. UPS, USPS, and other carriers require this and other information to process a damage claim. Photos must be supplied to initiate claim within 3 days of delivery.

Lost Items: If an item is missing, 4J Total Supply will view tracking for confirmation of delivery. Once delivered it is the responsibility of purchaser. A secure delivery location is required.